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At Canned by Waterley, we are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Policy outlines precisely how we collect, use, and safeguard your data when you interact with our website, visit our physical location at Dolmen Mall Lahore, or communicate with us via WhatsApp.
1. Information We Collect
We believe in data minimization. We only collect information that is strictly necessary to provide you with our services and fulfill your orders.
Information You Provide Directly
- Contact Information: When you initiate an order via WhatsApp, we collect your phone number and any names or details you voluntarily provide in the chat.
- Order Details: Information regarding the specific drinks you select, your preferences, and transaction history.
- Feedback and Inquiries: Any communication sent to us via social media or direct messaging.
Information Collected Automatically
- Device & Usage Data: We utilize extremely lightweight, privacy-focused analytics to understand how users navigate our site. This includes browser type, device type (e.g., iPhone, Android), and generalized geographical data (e.g., city-level location) to optimize our digital presence.
- Cookies: Our website uses minimal cookies to remember your preferences (such as dismissing the cookie banner) and to ensure our Progressive Web App (PWA) functions flawlessly offline.
2. How We Use Your Information
Your data is utilized exclusively for the operational success of your experience with Canned by Waterley:
- Order Fulfillment: To process, confirm, and prepare your live-pressed canned drinks efficiently via WhatsApp.
- Customer Support: To address inquiries, resolve issues, and provide exceptionally fast human responses.
- Platform Optimization: To monitor website performance, eliminate bugs, and improve the extreme loading speed of our digital infrastructure.
- Legal Compliance: To comply with Pakistani commercial regulations and tax laws where applicable.
3. Data Sharing & Disclosure
We never sell your personal data. Your information is treated as highly confidential. We only share data under the following strict circumstances:
- Service Providers: We may share necessary data with trusted third-party services that facilitate our operations, such as WhatsApp (Meta) for communication and secure cloud hosting providers.
- Legal Obligations: If required by law, subpoena, or governmental request within the jurisdiction of Pakistan.
4. Security Protocols
We employ enterprise-grade security headers (CSP, Anti-XSS) on our web server and force HTTPS encryption across all connections. While no digital platform is 100% impenetrable, our single-page architecture drastically reduces attack vectors, ensuring your browsing experience is exceptionally secure.
5. Your Rights
You have absolute control over your personal data:
- Access & Deletion: You may request to view, modify, or permanently delete the data we hold about you by contacting us on WhatsApp.
- Opt-Out: You can opt-out of marketing communications at any time by replying "STOP" to our automated or broadcast messages.
6. Policy Updates
As we expand our operations across Pakistan, this policy may be updated. Any significant changes will be reflected immediately on this page, and the "Last Updated" date will be modified accordingly.
7. Contact Us
If you have any profound concerns or specific questions regarding our privacy practices, please contact our founders directly:
Canned by Waterley
Dolmen Mall, Lahore, Pakistan
WhatsApp: +92 339 6444 775